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Eva McLoughlin

Strategy Project Officer
Support the development of operational strategy for delivery of services
Industry
Water and Waste
Company
Urban Utilities
Job Level
Entry
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About me

I have had a life-long passion for the environment and was determined to pursue a career in science, environmental management or policy, to better understand and protect our ​​natural ecosystems into the future. Without a specific job in mind, studying Ecology and Political Science at university reinforced my commitment to the field, also building a key interest in people.

Taking a risk with a graduate job in the water industry, which I knew very little about, opened my eyes to unique opportunities to develop sustainable solutions, drive behavioural change and pursue innovations to improve the way we interact with the environment while delivering essential services.

The water industry provides a launch-pad for a huge number of opportunities, from local government to global water sustainability and everything in between. I work in developing and delivering strategies for Urban Utilities (SEQ water and sewerage service provider) to improve service performance, public health and environmental outcomes, and the customer experience.

About my role

  • Contemplative
  • Independent
  • Observant
  • Passionate
  • Understanding

The Service Delivery group within Urban Utilities is responsible for the operations and maintenance of the water and sewerage networks, managing customer interactions and the billing process. The Strategy Project Officer works with the management team to develop and implement long-term strategies and projects to improve how we deliver for our customers and the rest of the organisation. This involves internal and external stakeholder engagement, strategic problem solving, project planning and management, communication and reporting. The broad nature of the role means every day is something different – from water quality management, to digital technology advancements, to customer experience - there is an opportunity to try and solve some of the water industry’s most challenging issues.

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Education

  • High School Certificate
  • Bachelor of Science (Ecology) & Bachelor of Arts (Political Science – Extended Major)
  • UQ Executive Education – Designing Strategy for Results

Awards

  • Year 12 Margaret Green All-Rounder Award
  • University of Queensland Merit Scholarship

Hobbies

  • Cooking
  • Hiking
  • Netball

15 year old me!!

“Being passionate about what you do is only the start - trust that you can put in the hard work, because it is up to you.”

My career journey

Curious to know how I got here? Here’s a snapshot of my career pathway.
  1. Commenced double degree at UQ
  2. Deferred university for 12 months
  3. Graduated university
  4. Commenced Graduate Program at Urban Utilities
  5. Appointed Strategy Project Officer

My employer

Urban Utilities is one of the largest water distributor-retailers in Australia, supplying drinking water, recycled water and sewerage services to a population of more than 1.5 million in South East Queensland.