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Chantal Keane

Trade Waste Officer
I inspect what businesses put down the drain to protect the sewers!
Water and Waste
Urban Utilities
Job Level
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About me

I am a young water professional working with Urban Utilities. I graduated with a degree in chemistry and worked first as an analytical chemist in the laboratory before moving to my current position as a trade waste officer. 

Never one to shy away from a challenge, I worked for 18 months on the Australian Flushability Standard which lead to presentations at the 2019 Q’Water Conference and the 2020 OzWater Conference. My early successes have opened doors to further opportunities such as the WSAA Young Utility Leaders’ Program in 2021/22. 

Outside of work, I am an avid netball fanatic and dedicate my spare time to my local netball club as its president and developing my skills as a state league netball umpire.

About my role

  • Curious
  • Logical
  • Optimistic
  • Passionate
  • Persuasive

The role of Trade Waste Officer involves visiting all kinds of industrial sites (food manufacturers, electroplaters, breweries) and inspecting where they use water. This role also inspects what is put down drains and decides whether or not they need special treatment devices to clean the waste. If there are issues (blockages) in the sewer, the role helps trace them to the business that is causing the problem. We then work with them to improve. This is not always an easy task when it comes to hundreds of thousands of dollars! The main aim of this role is to protect our infrastructure, our workers, the community and the environment.

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  • Queensland Certificate of Education
  • Bachelor of Science (Chemistry)
  • Cert IV in Leadership and Management


  • Dean’s commendation for academic excellence
  • Senior club player award - Netball
  • Innovation award - Urban Utilities


  • Gym
  • Netball
  • Reading
  • Renovating


  • 1 Dog
  • 2 Cat

15 year old me!!

“Figure out what you can control and don’t worry about what you can’t. Don’t care so much what other people may think. Stand tall. Confidence breeds confidence.”

My career journey

Curious to know how I got here? Here’s a snapshot of my career pathway.
  1. Picked chemistry to study year 11/12
  2. Changed degrees from arts to science
  3. Landed first job as analytical chemist
  4. Asked to help on flushability project
  5. Accepted into Young Utility Leaders’ Program

My employer

Urban Utilities is one of the largest water distributor-retailers in Australia, supplying drinking water, recycled water and sewerage services to a population of more than 1.5 million in South East Queensland.